The Details
Shipping/Return & Care Instructions
Shipping
Most earrings are made to order so please allow up to 2 weeks creation time + shipping. We have varying stock from week to week and a part of your order may need to be made, while the others are packed and waiting on the rest of your order.
This is especially true for our Wholesale & Custom orders. (Customs include anything not listed on our website or anything personalized. i.e. Name bracelets, keychains, personalized necklaces) Larger quantities or multiple special requests may warrant for an additional week.
Remember, we are a hand made company and not as quick as Amazon Prime!
Return Policy
All sales are final. If you have any particular questions about a certain piece, please email us at hartlenandcompany@gmail.com or send us a message on one of our social media platforms. An exception will be made if your item is delivered damaged, if by rare chance this does occur please contact us for an exchange or store credit. Once the damaged piece is returned your exchange or store credit will be processed and sent back out.
Care Instructions
Our leather/wood/acrylic is first uniquely painted before each piece is handcut. Because of our process each shape will vary in pattern location, meaning your Hartlen is one of a kind!
Please take good care when you store your handmade pieces. Do not lay other items on top of them or in a cramped location. Our Earring Boards are the recommenced way to store your collection of hand made delicacies along with other pieces you may have. Because our earrings are handmade, special care is recommended.